PRIVACY POLICY 

Last Updated: August 2026 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning or companionship services or visit our website. Please read this policy carefully. 

 

1. Who We Are

We are Lyons Home Maid Services (referred to as "we", "us", or "our"). We act as the Data Controller for the personal data you provide to us. 

• Email: info@lyonshomemaidservices.co.uk 

• Phone: 01723 256321 

• Address: Registered Office Address:  2 Hallgarth, Pickering, North Yorkshire, United Kingdom, YO18 7AW 

 

2. Information We Collect

We collect information that allows us to manage your bookings and safely clean your property or use our companionship services. 

• Contact Details: Name, billing address, service address, email, and phone number. 

• Access Information: Key safe combinations, alarm codes, or details on how to enter your property. 

• Payment Details: Billing information and transaction history. (Note: We do not store full credit card details directly). 

• Communication Data: Messages, emails, or feedback you send to us. 

• Website Data: IP addresses and cookies if you interact with our website. 

 

3. How and Why We Use Your Data 

Under the UK GDPR, we must have a lawful basis to process your data. We use your data for the following reasons: 

• To Perform Our Contract: We need your address, contact info, and access details to schedule, attend, and perform the cleaning or companionship services you hired us for. 

• To Meet Legal Obligations: We must keep financial, invoice, and tax records for legal compliance. 

• For Legitimate Business Interests: We send booking reminders, follow up on service quality, and process payments to keep our business running efficiently. 

 

4. How We Secure and Store Your Data

We treat your security and property access data with the highest level of care. 

• Digital data is stored on secure, password-protected software. 

• Any physical records (such as printed job sheets with entry codes) are shredded immediately after use. 

• We retain your personal data only as long as necessary to provide services and comply with UK tax laws (typically 6 years for financial records). 

 

5. Sharing Your Information

We do not sell your personal data. We only share data with trusted third parties necessary to run our business, including: 

• Booking & CRM Software: To schedule your cleaning slots. 

• Payment Gateways: To process your card payments securely. 

• Accounting Software: To process invoices and manage business taxes. 

• Emergency Situations: Medical events, with our clients for ambulance crews, doctors etc 

 

6. Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at our contact page or you can write to us using our details below. 

7. Failing to provide personal information 

Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel the service you have with us, but we will notify you if this is the case at the time. 

8. Consent

By utilizing our website and securing our services, you hereby acknowledge that you have reviewed and given consent to our Privacy Policy and Terms & Conditions. 

Furthermore, please be advised that communications initiated through third-party platforms are not governed by the provisions of our privacy policy, without exception. 

9. Third Party Business and Charitable Organizations 

We proudly offer a variety of logos, events details and linked buttons specifically designed for third-party businesses and charitable organizations.  

Please note that this arrangement does not constitute a part of our privacy policy, as consent has been obtained solely for the explicit purpose of sharing and assisting in the promotional content for these establishments. It is important to understand that we cannot be held accountable for any aspect of that control or information related to these third parties. These initiatives are exclusively designed to serve the interests of businesses and charitable organizations alike.  

We are firmly dedicated to actively supporting local charities and are fully committed to providing them with the necessary assistance and resources in their various endeavors, where we can as a small business, and limited data is taken or stored with us. 

10. Your Rights Under UK GDPR

You have specific rights regarding your personal information, including: 

• Access: The right to request copies of the data we hold about you. 

• Correction: The right to ask us to fix inaccurate or incomplete information. 

• Erasure: The right to ask us to delete your personal data (subject to legal record-keeping requirements). 

• Restriction: The right to limit how we use your data. 

To exercise any of these rights, please contact us at info@lyonshomemaidservices.co.uk  

 You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).