Information we collect

When you book a cleaning or companion service or interact with our website, social media and third party apps we collect necessary information to provide you with the best possible service. This includes your name, address, post code, telephone number, and any specific service notes related to your booking. This data helps us understand your needs and tailor our services accordingly.

In addition to personal information, we also gather feedback after each service to continually improve our offerings. This feedback allows us to assess customer satisfaction and identify areas for enhancement. By understanding your experience, we can adapt our cleaning or companion methods and scheduling to better serve you and ensure that every visit meets your expectations.

How we use your information

The information we collect is primarily used to manage our services and communications with you. This includes booking initial appointments, scheduling your cleaning or companion services, invoicing etc and ensuring we can effectively communicate any updates or changes. Your details enable us to provide a seamless and efficient experience.

Why We Use Your Data

We process your personal data on the grounds of contractual necessity to provide our services. Your data is used for:

• Responding to your inquiries and providing cleaning initial assessments or quotes.
• Scheduling and carrying out the cleaning or companion services you have booked.
• Processing invoices and keeping accounting records.
• Communicating with you about your booking or any changes to our services.

Sharing your details

At Lyons Home Maid Services Scarborough, Rest assured, we respect your privacy and do not sell your personal information. We may only share your data with trusted third parties strictly required to run our business, or personal reasons such as:

• Payment processors: To safely process card or bank payments.
• Accountants: For legal and tax compliance.
• Personal emergency: Where we would share your personal details with (Doctors, Ambulance staff or Family members with LPA) unless stated an emergency contact.
• Company staff: Such as name, address & telephone number. (if required)

Your information remains confidential and is used solely for the purpose of providing our services to you. (otherwise that stated above)

In addition to our commitment to privacy, we also prioritize the security of your information. We utilize advanced encryption technologies and secure servers to protect your data from unauthorized access.

Our team is trained in best practices for data handling, ensuring that your personal information is safeguarded throughout the entire service process. You can trust us to maintain the integrity of your information, allowing you to focus on enjoying a clean, comfortable home and companion service.

Please note: This policy does not extend to information collected offline or through channels other than our website, such as our social media, or third-party messaging apps. While we provide access to these platforms, we cannot accept any liability for the data shared on them. We regret to inform you that we cannot take responsibility for any risks associated with the information shared through the platforms you chose to use for contacting us, booking our services, or requesting invoicing.

Data Retention & Security

We will only hold your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. We use organizational measures to keep your data secure (e.g., secure servers, password protection, and shredding paper forms after processing).

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify an individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.

• To store information about your preferences, and so allow us to customise our site according to your individual interests.

• To speed up your searches.

• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Third Party Business and Charitable Organizations

We proudly offer a variety of logos, events details and linked buttons specifically designed for third-party businesses and charitable organizations. Please note that this arrangement does not constitute a part of our privacy policy, as consent has been obtained solely for the explicit purpose of sharing and assisting in the promotional content for these establishments. It is important to understand that we cannot be held accountable for any aspect of that control or information related to these third parties. These initiatives are exclusively designed to serve the interests of businesses and charitable organizations alike. We are firmly dedicated to actively supporting local charities and are fully committed to providing them with the necessary assistance and resources in their various endeavours, where we can as a small business.

Consent

By utilizing our website and securing our services, you hereby acknowledge that you have reviewed and given consent to our Privacy Policy and Terms & Conditions.

Furthermore, please be advised that communications initiated through third-party platforms are not governed by the provisions of our privacy policy, without exception.

Your Rights

Under data protection law, you have rights including:

• Your right to be informed about how we use your data.
• Your right to access the personal information we hold about you.
• Your right to request that we correct, update, or delete your information.

If you have any questions, complaints, or if you would like to exercise any of your data rights, please contact us using the details provided.