Frequently Asked Questions
Explore our comprehensive FAQs below for quick answers to common inquiries and concerns that many of our clients often have.
Our Frequently asked questions with our company services
Some of our frequently asked questions, conveniently compiled in one place for your ease of access; however, if your specific question isn't listed here, please feel free to contact us directly. We are more than happy to assist you with any inquiries you may have.
Are we insured and DBS checked?
Absolutely! We’re fully covered with up to 1 Million in Public Liability Insurance, and our awesome team gets regular live DBS checks to keep everything safe and sound for you. Your trust means the world to us!
Do I need to provide cleaning products?
We've got all the gear and cleaning supplies you need! If you have any favorites or specific products in mind, just let us know anytime!
We totally skip the supermarket cleaning products! We’ve hunted down the best quality cleaning supplies that we actually use in our own home.
What's included in Regular clean?
A regular cleaning covers all the basics like dusting, vacuuming, mopping, and giving those kitchen and bathroom surfaces a good scrub. We can totally chat about the specific tasks you want during our first walkthrough.
Can I change or cancel a service?
Absolutely, you can make changes whenever you need! Just a quick heads-up, though: if you want to cancel, give us a shout 48 hours in advance to dodge any pesky fees.
Do I need to be at home or at my business premises?
Not a problem at all! Most clients just give us keys or alarm codes, so we can zip in and clean while you’re out having a good time. But if you’re hanging out at home, no worries—we can totally work around you!
Can I make customise requests?
Absolutely! We make sure our service covers all the stuff that matters to you. Using a checklist is a great way to keep things clear for each area and lets you throw in any special requests you’ve got.
Can I put my cleans on hold?
You can totally put your service on hold for a month or even longer! Just give us a heads-up. Keep in mind, though, we might have someone else looking to jump on board, so we can’t guarantee we’ll be able to pick up right where you left off.
What if I am not happy with the cleaner you send me?
We will send you a cleaner that lots of other people love, but of course you may not. We find that having a cleaner is such a personal thing, they may not be to your personal taste, a bit like dating.
An example might be that one person likes a cleaner because they are very fussy and detail orientated, but another person may find them annoyingly so and want a cleaner who is less detail orientated and just goes through their massive untidy messes.
How are our prices determined?
We charge by the hour, and our rates change based on how big your place is and what kind of service you need—like a thorough deep clean. No hidden fees here! We keep things clear and simple, so you won’t have to worry about surprises. Plus, during our initial walk-around assessment, we’ll chat about pricing and make sure you’re on board.
How do I pay?
You can easily pay through bank transfer, contactless or cash. Just schedule it after each visit, and we’ll send you a receipt or invoice to settle up within 7 days. For our regulars, we also offer a 4-week payment option on invoices!
How often would I need?
Think about how often you’ll need cleaning services. If you’ve got a super busy household, regular cleaning might be just what you need. But if you’re looking for a deep clean or just a one-off sprucing up, we can totally chat about it during our first walkaround assessment.
Recommended key considerations before hiring?
We’ve got a FREE initial walk-around assessment just for you! It’s a great way to chat about what you need and make sure we really get your unique vibe and expectations. Totally recommended and no strings attached!
What if I'm unhappy with your cleaning service?
We’ve got your back with our quality guarantee! If there’s any spot you’re not happy with, just let us know and we’ll swing by to re-clean it for you—no extra charge. We want you to be totally satisfied!
I have pets, is that a problem?
No way, I totally love pets! I’m always chatting it up with them.
Can I have a cleaner on a weekend?
Absolutely! We can totally set up a cleaning session for you on Saturdays. Just a heads up, though, we’re closed on Sundays.
We have got your back when you need it! Made just for you, with you in mind.
Our frequently asked questions with our companionship service
Some of our frequently asked questions, conveniently compiled in one place for your ease of access; however, if your specific question isn't listed here, please feel free to contact us directly. We are more than happy to assist you with any inquiries you may have.
What is companionship service?
Companionship service is all about the emotional and social support you get from a friend or partner. It’s about sharing experiences, offering a shoulder to lean on, and building a meaningful relationship that really boosts your well-being. This makes everyday tasks easier and adds a sprinkle of joy to your life, whether it’s tackling chores or enjoying a fun day out. During each visit, we make sure our clients are actively engaged, but hey, how we spend our time together is totally up to them!
Why is companionship Important?
Companionship is super important for our mental and emotional well-being. It really helps to kick loneliness to the curb, lifts your spirits, and makes you feel like you belong somewhere. Having someone to share all the crazy ups and downs of life with can seriously make everything so much better!
What types of errands can I get help with?
We’re here to help you with all sorts of errands, like grocery shopping, grabbing your dry cleaning, mailing stuff, and a whole lot more. Got something specific in mind? Just shoot us a message and ask away!
What can we expect during a companionship care home visit?
Companionship care is all about having fun and lending a hand. During each visit, we make sure our clients are having a blast, but we let them take the lead on how we spend our time together. Here’s a sneak peek at what you can expect in your Companion Plan:
Chit-chat and hanging out: We’re all about good vibes, whether it’s diving into meaningful conversations, listening to their stories, or just chilling together to beat the loneliness.
Getting crafty: We love to join in on the fun with activities they’re into, like arts and crafts, reading, or kicking back and watching some TV.
Adventures together: We’re here to tag along on walks, go to appointments, or help out with errands—always good to have company!
Helping out around the house: We can pitch in with light chores like tidying up, doing laundry, organizing stuff, or whipping up a meal.
Who can benefit from companionship?
Companionship care is super helpful in all sorts of situations, especially for folks living alone, facing mobility issues, dealing with grief, or caring for someone with dementia. We’re here to provide some friendly company and practical support at home, helping those who might not get out as much to stay active in the community. Plus, we give family caregivers a chance to take a much-needed break or just offer a listening ear during tough times, like after a loss or a hospital stay.
Can I schedule in advande?
Sure thing! We totally recommend scheduling your errands ahead of time to make sure we’ve got availability. Just give us a shout with your preferred date and time, and we’ll do our best to make it happen!
How can I be sure I will be safe?
Our Companions have up-to-date enhanced disclosure and barring (DBS) clearance, so you know you’re in good hands! You’ll spot them easily in their smart polo shirts with our logo and black trousers, plus they’ll always have our workplace I.D. Cards on them. And if you’re using our 'Out and About with your companion' service, no worries—we’ve got you covered with comprehensive business insurance for each vehicle.
What is the cost of a companionship care visit?
At A Caring Companion, we’re all about top-notch care! Our prices are super straightforward and depend on how long you want us to hang out. We kick things off at just one hour, but we usually suggest going for at least two hours to really make the most of your time with us.
Is there anything a caring companion can’t do for me?
We’re all about companionship care! Think of us as your go-to pals for social, practical, and emotional support. Just a heads up, we don’t handle personal care stuff like helping with washing, dressing, or bathroom needs. We’re not nurses and we’re not trained to help with medication either, but we’re here to keep you company and lend a hand in other ways!
How do we pay for companionship care services?
Before we kick things off with your Services, we’ll do a quick assessment to chat about how many hours we’ll need each week. Payments can be made through direct bank transfer or cash, but we’d really prefer if you could use our business account, either weekly or every four weeks when you get the invoice.
