Frequently asked questions

Frequently Asked Questions

Explore our comprehensive FAQs below for quick answers to common inquiries and concerns that many of our clients often have.

Our Frequently asked Questions with Our Cleaning Service

Our cleaning service overview details the scope, tasks, and expectations for both residential and commercial cleaning. This includes routine maintenance tasks such as vacuuming, mopping, dusting, and sanitizing surfaces, as well as deep-cleaning services like grout scrubbing and appliance detailing. Additionally, it specifies the frequency of service and any specialized requirements that may need to be addressed, here is where you may find some answers to your questions.

Yes, we are fully insured with upto 1 Million Public Liability Insurance and our dedicated staff undergoes thorough live DBS monitioring checks to ensure safety, security, and trust for all our valued clients.

We supply all necessary equipment & cleaning supplies for your convenience, however if you have specific preferences or particular products you'd like us to use, please feel free to let us know at any time.

A Regular cleaning includes various essential tasks such as dusting, vacuuming, mopping, and thoroughly cleaning surfaces in kitchens and bathrooms. Specific tasks can be discussed and finalized during an initial walkthrough meeting.

Yes, you can make changes easily at any time. However, we kindly ask for 48 hours' notice for cancellations to avoid any potential fees that may apply.

Not at all! Most clients provide access through keys or alarm codes, allowing us to efficiently clean while you’re away enjoying your day. Alternatively, if you're home, we can easily work around you as needed.

Yes of course, We ensure that the service encompasses all necessary tasks that are important to you. Utilizing a checklist can help set clear expectations for each space and allow for the inclusion of any special requests you may have.

It is possible to put the service on hold for 1 month or more. You will need to inform us, however we may have a new client wanting our service and maybe unable to resume our service with you.

Our prices are based on an hourly rate and vary depending on the size of the property and the type of service requested, such as a detailed deep clean. We are transparent with our pricing structure to eliminate any confusion and our intitial walk-around assesment will help us discuss our pricing with you.

Payments can be conveniently made via bank transfer, or cash. These can be scheduled after each visit and receipit issued or invoiced for payment within a clear timeframe of 7 days or we do 4 weekly for regular customers upon invoice.

Consider how often you will require cleaning services. Regular cleaning might be ideal for busy households, while a deep or one-off clean could suit your needs, or we can discuss this on our intital walkaround assessment.

We offer a FREE Initial walk-around assesment to discuss your specific requirements and ensure we fully understand your unique needs and expectations, always reccommended and no obiligation.

We offer a quality guarantee, which includes the option for us to return promptly and re-clean any specific areas you are dissatisfied with, at no additional cost, ensuring your complete satisfaction.

No not at all, I love pets. Always have a chat with them.

Yes. we can arrange a cleaning session on Saturdays. We are closed on Sundays.

Our Frequently asked Questions with Our Companionship Service

Our Companionship, Errands, and Shopping Services can often feel like an endless cycle of tasks waiting to be tackled. From picking up groceries to handling essential errands, these activities are crucial for keeping your household organized and functional. Whether you're weaving through crowded stores or managing an extensive to-do list, effective planning and time management are key to ensuring that everything is completed efficiently that's all part of our service.

Companionship service refers to the emotional and social support provided by a friend or partner. It involves sharing experiences, offering comfort, and building a meaningful relationship that enhances overall well-being, making a difference to daily life tasks, emotional support, enjoying days out. During every visit, we ensure our clients are actively engaged, but how we spend our time together is led by them.

Companionship plays a crucial role in mental and emotional health. It helps reduce feelings of loneliness, boosts self-esteem, and provides a sense of belonging. Having someone to share life’s ups and downs with can significantly improve one’s quality of life.

We offer assistance with a wide range of errands, including grocery shopping, picking up dry cleaning, mailing packages, and much more. If you have a specific task in mind, feel free to reach out and ask!

Companionship care provides meaningful interactions and practical support. During every visit, we ensure our clients are actively engaged, but how we spend our time together is led by them. The types of services you can expect to receive are detailed in your Companion Plan and may include:

Conversation and socializing: Providing companionship by engaging in meaningful conversations, listening to their stories, or simply spending time together to reduce loneliness.

Support with hobbies: Joining in on activities they enjoy, such as arts and crafts, reading, or watching TV.

Accompaniment on outings: Offering company on walks, accompanying to appointments, or assisting with errands.

Light housekeeping: Helping with household tasks such as tidying up, laundry, organizing, or meal preparation.

Companionship care is valuable in many situations, particularly for those living alone, dealing with mobility challenges, coping with grief or caring for a loved one living with dementia. We offer companionship and practical help in the home and assist less mobile clients to remain active in the community. Additionally, we can give family carers the opportunity to take a well-deserved break or offer emotional comfort during challenging times, such as after a loss or hospital stay.

Absolutely! We encourage customers to schedule errands in advance to ensure availability. Just let us know your preferred date and time, and we’ll do our best to accommodate your request.

Our Companions hold current enhanced disclosure and barring (DBS) clearance and can be identified by their discrete uniform, a smart polo shirt with our company logo and black trousers and carry our workplace I.D. Cards. Additionally, clients using our 'Out and About with your companion' service can rest assured, as we are covered by comprehensive business insurance for each vehicle.

The level of care we provide at A Caring Companion is second to none. Our pricing is based on duration of visit and reflects the quality and dedication we bring to each client. Visit duration starts at just one hour but we recommend at least two for most visits.

We offer companionship care, which is social, practical and emotional support. We do not offer personal care, such as helping our clients wash and dress, or use the bathroom. We are not nurses nor medication trained, so we cannot assist you to take medication.

Before we begin providing your Services, we do a inital assessment and discuss how many hours and calculated on a weekly basis. Payments can be made either via direct Bank transfer or cash, but prefer for payments to be made via our business account either weekly or 4 weekly upon invoice.

Customer Support

We're here to help you with any questions or problems you might have. Whether you need guidance on using our services, fixing an issue, or just want some advice, we're ready to make your experience easy and enjoyable. Feel free to contact us.