FAQs
Frequently Asked Questions
Explore our comprehensive FAQs below for quick answers to common inquiries and concerns that many of our clients often have.
Customer Support
We're here to help you with any questions or problems you might have. Whether you need guidance on using our services, fixing an issue, or just want some advice, we're ready to make your experience easy and enjoyable. Feel free to contact us.
Are We Insured and Vetted?
Yes, we are fully insured with upto 1 Million Public Liability Insurance and our dedicated staff undergoes thorough live DBS monitioring checks to ensure safety, security, and trust for all our valued clients.
Do I Need to Provide Cleaning Products?
We supply all necessary equipment and cleaning supplies for your convenience. However, if you have specific preferences or particular products you'd like us to use, please feel free to let us know at any time.
What is Included in a Regular Clean?
A Regular cleaning includes various essential tasks such as dusting, vacuuming, mopping, and thoroughly cleaning surfaces in kitchens and bathrooms. Specific tasks can be discussed and finalized during an initial walkthrough meeting.
Can I Change or Cancel a Service?
Yes, you can make changes easily at any time. However, we kindly ask for 48 hours' notice for cancellations to avoid any potential fees that may apply.
Do I Need to Be Home?
Not at all! Most clients provide access through keys or alarm codes, allowing us to efficiently clean while you’re away enjoying your day. Alternatively, if you're home, we can easily work around you as needed.
How Are Prices Determined?
Our prices are based on an hourly rate and vary depending on the size of the property and the type of service requested, such as a detailed deep clean. We are transparent with our pricing structure to eliminate any confusion and our intitial walk-around assesment will help us discuss our pricing with you.
How Do I Pay?
Payments can be conveniently made via bank transfer, or cash. These can be scheduled after each visit and receipit issued or invoiced for payment within a clear timeframe of 7 days.
Frequency:
Consider how often you will require cleaning services. Regular cleaning might be ideal for busy households, while a deep or one-off clean could suit your needs, or we can discuss this on our intital walkaround assesment.
What If I Am Unhappy with the Clean?
We offer a quality guarantee, which includes the option for us to return promptly and re-clean any specific areas you are dissatisfied with, at no additional cost, ensuring your complete satisfaction.
Customization:
Ensure that the service encompasses all necessary tasks that are important to you. Utilizing a checklist can help set clear expectations for each space and allow for the inclusion of any special requests you may have.
Key Considerations Before Hiring
Initial Walkthrough: We highly recommend meeting with your assigned cleaner to discuss your specific requirements and ensure they fully understand your unique needs and expectations.
Frequently Asked Questions
Companionship, errands and shopping can often feel like a never-ending cycle of tasks that need to be completed. From picking up groceries to running various important errands, these activities are essential for maintaining a well-organized and functional household. Whether you’re navigating through crowded stores or managing a lengthy to-do list, errands and shopping require careful planning and time management to ensure everything gets done efficiently.
What types of errands can I get help with?
We offer assistance with a wide range of errands, including grocery shopping, picking up dry cleaning, mailing packages, and more. If you have a specific task in mind, feel free to reach out and ask!
How do I place an order for errands?
Placing an order is simple! You can visit our website and fill out the online form, or give us a call. Just let us know what you need help with, and we’ll take care of the rest.
How are the costs calculated?
Costs are calculated based on the type of errand, distance travelled, and time required to complete the task. We provide a clear breakdown of costs before you confirm your order, so there are no surprises!
Can I schedule errands in advance?
Absolutely! We encourage customers to schedule errands in advance to ensure availability. Just let us know your preferred date and time, and we’ll do our best to accommodate your request.
What if I need to cancel or reschedule my errand?
If you need to cancel or reschedule, we completely understand! Please inform us at least 48 hours in advance, and we’ll work with you to make any necessary adjustments without any fees.
How do you ensure the safety of my personal information?
Your privacy is our priority. We use secure systems to store your information and will never share it with third parties without your consent. For more details, please refer to our privacy policy.
Do you offer same-day service?
Yes, we do offer same-day service for urgent errands, depending on availability. Please contact us early in the day so we can accommodate your request as best as we can.
How can I provide feedback about the service?
Your feedback is invaluable to us! After your errand is completed, you will receive a follow-up email 'where applicate' where you can share your thoughts and experiences with our service. We appreciate your input and use it to continually improve our offerings.
If you have any other questions or need further information, don’t hesitate to contact our customer service team. We are here to help lighten your load!
What role does companionship play in mental health?
Companionship significantly contributes to mental health by providing emotional support and reducing feelings of isolation. Engaging with others can lead to increased happiness, decreased anxiety, and a greater sense of purpose.
What is companionship?
Companionship refers to the emotional and social support provided by a friend or partner. It involves sharing experiences, offering comfort, and building a meaningful relationship that enhances overall well-being.
Who can benefit from companionship?
Companionship can benefit anyone, regardless of age or background. It is especially valuable for older adults, people with disabilities, or those going through difficult life transitions. Building strong social connections can lead to a happier and healthier life.
Why is companionship important?
Companionship plays a crucial role in mental and emotional health. It helps reduce feelings of loneliness, boosts self-esteem, and provides a sense of belonging. Having someone to share life’s ups and downs with can significantly improve one’s quality of life.